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Frequently Asked Questions
Browse our most common questions or use the search to find specific answers.
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Getting Started
Billing
Account
Technical
Membership
On-Demand / VOD
Privacy and Safety
Getting Started
How do I create a membership account?
Getting Started
What membership plans are available?
Account
I forgot my login info. What do I do?
Account
Why can't I log in?
Account
I'm encountering a Challenge loop with Cloudflare's Smart CAPTCHA
Account
Can I reset my password?
Account
Are your sites secure?
Account
When I log in, I am told that my account has expired.
Account
Can I change the username or email address I have on file?
Account
I get logged out
Membership
Why am I only seeing trailers, not the full video?
Membership
How does the trial membership work?
Membership
If I upgrade my trial membership, what will happen?
Membership
Can I upgrade my membership to a higher tier?
Membership
Can I reactivate my subscription?
Membership
Can I use my old username to resubscribe?
Membership
Why did my membership expire?
On-Demand / VOD
Can I download the videos?
On-Demand / VOD
Why are downloads not included?
On-Demand / VOD
How do I add an update to my favorites?
Billing
Can I cancel my subscription at any time?
Billing
How do I cancel my membership?
Billing
How do I know that my membership was canceled?
Billing
Is my credit card/debit card billed discretely?
Billing
Can I select a specific biller?
Billing
I don't have a credit card. How can I make a payment?
Billing
I have an issue or question with the billing of my membership.
Billing
How do I change/update my credit card information?
Billing
My payment was declined. Why?
Billing
I cancelled my membership, and I still got charged for it. Why?
Billing
Can I get a refund?
Billing
Are all membership offers rebilled automatically?
Technical
Why is my video playback choppy?
Technical
How can I improve the speed and functionality of the website?
Technical
Are your sites compatible with mobile devices, smart TVs, consoles, or other media players?
Privacy and Safety
Why am I asked to verify my age?
Privacy and Safety
I do not want to verify my age
Privacy and Safety
How do I report pirated content?
Privacy and Safety
Do your websites use cookies?
Privacy and Safety
How can I contact a model on your site?