Service level Agreement
WE GUARANTY TO OUR USERS
At Pinstripe Support, our commitment to our users is a 365-day a year endeavor. You can expect our support team to address all of your needs, every time usually within 24-hours.
All e-mails are usually answered within 24 hours of their receipt and 75% of all questions or issues received by e-mail are resolved within 12 hours. If more information is needed to further complete your request or issue you will be notified and we will do everything in our power to follow up so that you are completely satisfied.
We pride ourselves on quality, user satisfaction, and prompt attention to any and all requests and issues is our top priority.
Thank you for trusting Pinstripe Support and we look forward to providing you with the best customer support.